IT Help Center for small business
Quick fixes, safety tips and buying guides for New Jersey, New York and Pennsylvania business owners. Short steps, plain words, nothing to sign up for.
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How to fix it
Step by step fixes for the problems that stop your day.
Outlook keeps asking for my password
Outlook asks for your password again and again? Five safe steps to fix it, and when to call an IT pro.
Wi-Fi is slow in the office
Slow office Wi-Fi? Run a simple test to find out if it is the router, the signal or your internet plan, then fix it.
My printer says it is offline
Printer shows offline on your Windows computer? Six safe steps to bring it back, and why it keeps happening.
My work email is not syncing on my phone
Work email stopped updating on your phone? Try these safe fixes for the Outlook app and the built in Mail app.
My work computer is running slow
A slow work computer costs you every day. Try these safe steps, and learn when it is time to replace it.
My Teams calls keep dropping
Teams calls cutting out or freezing? Check your internet, Wi-Fi, headset and the app in this simple order.
My QuickBooks file will not open on the network
QuickBooks Desktop file will not open from another computer? Safe checks before you call, and what to avoid doing.
I got a new phone and my sign-in code stopped working
Got a new phone and your authenticator app codes no longer work? How to get back in without losing access.
My emails land in my customers' spam folder
Your business emails go to spam or never arrive? Learn the three setup records that matter and the simple checks to run first.
Stay safe
Simple security habits and what to do when something goes wrong.
How to spot a phishing email
A plain checklist for spotting phishing emails, with a made up example, and what to do when you get one.
What to do if you clicked a bad link
Clicked a phishing link or opened a bad file at work? Do these steps in order, stay calm, and call for help fast.
How to set up MFA for your team
MFA is a second sign-in step that blocks most stolen password attacks. A plain guide to turning it on for a small team.
Backups that actually work
A backup you have never tested is a hope, not a plan. Learn the 3-2-1 rule and how to test a restore in one hour.
Strong passwords for a small team
Stop shared spreadsheets of passwords. How to use a password manager and long passphrases in a small business.
What to do with IT when an employee leaves
A short IT checklist for when someone leaves your business: accounts, phone, files, email and shared logins.
How to secure your business Wi-Fi
Six simple steps to lock down office Wi-Fi: router login, strong password, guest network, updates and more.
Fake invoice and fake boss emails: how to stop them
Crooks pretend to be your supplier or boss and ask for money. Learn the warning signs and a simple two person rule.
Buying guides
How to choose, price and plan IT for a small business.
How much does IT support cost per user in New Jersey?
What small businesses in New Jersey pay for IT support per user per month, what is included and the traps to avoid.
Managed IT or break-fix: which is right for your office?
Pay when it breaks, or pay a steady price to stop it breaking. A short checklist to pick the right one for your business.
What to ask an IT company before you hire
Ten plain questions to ask any IT company in New Jersey before you sign, and the answers you want to hear.
Seven signs you have outgrown your IT support
Slow replies, surprise bills, no backups tested. Seven signs it is time to change how you get IT help.
IT for a small law, dental or accounting office
Offices that hold private client records need a few extra IT basics. A plain checklist for law, dental and accounting offices.
Moving to Microsoft 365: what to plan
Planning a move to Microsoft 365? A simple checklist for email, files, sign-in and the day of the switch.
New office IT setup checklist
Opening a new office or moving? A plain IT checklist: internet, network, Wi-Fi, accounts, printers, phones and backups.
Minority- and Black-owned businesses are welcome here, and so is every other small business.
Need IT support for your business?
Call Ava, or book a free check. We tell you what we would fix first, whether or not you hire us.
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