Managed IT support, billed per person, not per hour
Most New Jersey small businesses call IT support only when something breaks - which means they only ever pay to fix problems that were preventable. A flat monthly fee per person changes the incentive: we make money by your systems staying up, not by them going down.
What is included
- Unlimited helpdesk for your staff, by phone, email or chat
- Monitoring and patching of every workstation and server
- Antivirus, backup and recovery, checked rather than assumed
- Vendor wrangling - we deal with your ISP and software vendors
- A named engineer who knows your setup, not a ticket queue
- Quarterly review of what broke, what we fixed and what is next
How it is priced
- A flat monthly fee per person. No hourly billing, no surprise invoices.
- You can predict next year's IT cost from your headcount.
- No long lock-in. If we stop earning it, you should be able to leave.
Who this fits
- New Jersey businesses of roughly 5 to 100 staff
- Firms with no in-house IT, or one person carrying it alone
- Anyone whose current provider only appears when invoicing
Common questions
How quickly do you respond?
Urgent issues - anything stopping people working - are picked up within one hour during business hours. Everything else the same business day. We publish our actual response times at the quarterly review rather than only promising them in a contract.
Is the price really flat, with no hourly surprises?
Yes. Managed IT support is a flat monthly fee per person. Help desk, monitoring, patching and the quarterly review are inside that fee. If something falls outside the plan, we agree the price with you before any work starts.
Do I get a named engineer?
Yes. A named engineer who knows your systems and your staff is your point of contact, so you do not re-explain your setup on every call.
Do we need to replace our current systems?
Almost never. We start by documenting what you already have and fixing what is fragile. Replacing working equipment to suit your IT provider is a cost to you and a convenience to them.
What if we already have someone doing IT?
Then we support them rather than replace them. Plenty of our work is backing up one internal person so they can take a holiday without the business stopping.
What does managed IT services in New Jersey usually cost per person?
Our published ranges run about $95 to $225 per user per month, depending on what is included. See the full managed IT pricing guide and our article on IT support cost per user in NJ.
Is managed IT better than paying when something breaks?
For most offices with more than a handful of staff, yes, because someone is paid to keep things working. See managed IT or break-fix: which is right.
Which New Jersey towns do you support?
We serve small businesses across New Jersey, plus New York and Pennsylvania. See the full list of areas, for example Newark, Jersey City and Edison.
Free help articles
- Wi-Fi is slow in the office
- My work computer is running slow
- My Teams calls keep dropping
- Backups that actually work
- How much does IT support cost per user in New Jersey?
- Managed IT or break-fix: which is right for your office?
- What to ask an IT company before you hire
- Seven signs you have outgrown your IT support
- New office IT setup checklist
Other services
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