Managed IT support, billed per person, not per hour

What is included

• Unlimited helpdesk for your staff, by phone, email or chat
• Monitoring and patching of every workstation and server
• Antivirus, backup and recovery, checked rather than assumed
• Vendor wrangling - we deal with your ISP and software vendors
• A named engineer who knows your setup, not a ticket queue
• Quarterly review of what broke, what we fixed and what is next

How it is priced

• A flat monthly fee per person. No hourly billing, no surprise invoices.
• You can predict next year's IT cost from your headcount.
• No long lock-in. If we stop earning it, you should be able to leave.

Who this fits

• New Jersey businesses of roughly 5 to 100 staff
• Firms with no in-house IT, or one person carrying it alone
• Anyone whose current provider only appears when invoicing

Common questions

How quickly do you respond?

Urgent issues - anything stopping people working - are picked up within one hour during business hours. Everything else the same business day. We publish our actual response times at the quarterly review rather than only promising them in a contract.

Do we need to replace our current systems?

Almost never. We start by documenting what you already have and fixing what is fragile. Replacing working equipment to suit your IT provider is a cost to you and a convenience to them.

What if we already have someone doing IT?

Then we support them rather than replace them. Plenty of our work is backing up one internal person so they can take a holiday without the business stopping.

Other services

Cybersecurity · AI Solutions · Cloud & Microsoft 365 · IT Helpdesk