My work email is not syncing on my phone
- Check your signal, then reset the account in the app. This does not delete your mail.
- If you changed your password lately, the phone still has the old one.
Try these steps, in order
- Check the basics. Turn on mobile data or Wi-Fi. Open a web page to be sure the phone is online. Make sure the phone has free space.
- Check email on the web. Sign in to your mail in a browser. If new mail shows there but not on the phone, the phone is the problem.
- Update the app. Open the app store and update the Outlook app, or update the phone software if you use the built in Mail app.
- Reset the account in the Outlook app. Open Outlook, go to Settings, pick your account, and choose Reset Account. The app signs out and syncs again. Your mail stays on the server.
- Remove and add the account again. If you use the built in Mail app, remove the account in the phone settings and add it again. Use your new password if you changed it.
Common reasons
- You changed your password on the computer and not on the phone.
- Your company turned on a second sign-in step and the phone needs to approve it again.
- The phone is low on space or has battery saver turned on, which pauses background updates.
If your company asks you to install a management app on your phone, that is normal. It lets the company wipe work mail if the phone is lost.
When to call a pro
- The account keeps asking you to sign in after the steps above.
- You see a message that says your device is not compliant or is blocked.
- You lost your phone. Call right away so the account can be locked.
- Several people have the same problem.
Need IT support for your business?
Call Ava, or book a free check. We look at your setup and tell you what we would fix first, in plain words, whether or not you hire us.
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Common questions
Is my mail deleted if I reset the account?
No. Mail is stored on the server. The phone just downloads it again.
Why did it stop after I changed my password?
The phone kept the old password. Sign in again with the new one.
Is it safe to put work email on a personal phone?
It can be, with a screen lock and a second sign-in step. Ask your IT provider to set simple rules.
Keep reading
- Outlook keeps asking for my password
- I got a new phone and my sign-in code stopped working
- How to set up MFA for your team
Where we help
Minority- and Black-owned businesses are welcome here, and so is every other small business.
Book a free 30-minute review
Tell us what is not working. We will look at your setup and tell you what we would change, whether or not you hire us.
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