My Teams calls keep dropping
- Most dropped calls come from weak Wi-Fi or a busy internet line, not from Teams itself.
- Try a cable, close other heavy apps, and test on your phone hotspot to see where the problem is.
Try these steps, in order
- Check your internet. Run a speed test in a browser while you are not on a call. If it is very slow or jumps up and down, the line is the problem.
- Use a cable if you can. Plug the computer into the network with a cable for one call. If the call is good, your Wi-Fi is the problem.
- Close heavy things. Close big downloads, cloud backups running, video streams and extra browser tabs while on a call.
- Sign out and in. In Teams, click your picture, sign out, close the app, open it and sign in again. Update Teams if it asks.
- Try your phone hotspot. Join the call using your phone as a hotspot. If calls are fine, the office network is the cause. If they still drop, check the computer and headset.
- Check the headset. Try a different headset or the computer microphone. A bad Bluetooth link can sound like the call dropped.
When many people drop at once
If several people drop at the same time, look at the shared parts: the router, the Wi-Fi and the internet line. Check if something large runs at that time, such as a nightly backup or a big file sync. A pro can set the network to give calls first priority.
When to call a pro
- Many people drop at the same moment.
- Your internet company says the line is fine but the problem continues.
- You have a lot of video calls and want the network set up for them.
Need IT support for your business?
Call Ava, or book a free check. We look at your setup and tell you what we would fix first, in plain words, whether or not you hire us.
●●● ●●●-●●●● Book a free check
Common questions
How much internet speed do I need for Teams?
Plenty for a few calls at once on most business plans. A steady line matters more than a big number. Test it while calls are running.
Is Wi-Fi or cable better for calls?
A cable is more steady. If you must use Wi-Fi, sit close to the access point.
Why does my video freeze but not my voice?
Video needs more speed. Turn the camera off to see if the line is the limit.
Keep reading
Where we help
Minority- and Black-owned businesses are welcome here, and so is every other small business.
Book a free 30-minute review
Tell us what is not working. We will look at your setup and tell you what we would change, whether or not you hire us.
Book the review ●●● ●●●-●●●●